Amid Accusations of Rampant Corruption, Georgetown City Hall Tries to Improve | INews Guyana
This new software seeks to adjust these constraints by allowing multiple cashiers to access the software at one time allowing for better service.” He said it will also ease the lines that customers sometimes endure.
Christian explained that currently, the Council’s system is an old version and is extremely limited in the number of tasks that can be performed at one time, and information circulated. He pointed out that while RCMS will be a “response web-based application”, the existing system is desktop based; meaning that whatever is done could only be accessed on that particular computer. For example, it was mentioned that the collection of rates and taxes is presently done by one cashier since the desktop application for that transaction is on that particular computer and cannot be easily accessed by other systems. This hampers the movement of information, wastes time and creates long customer lines.
It said the Revenue Collection and Management System (RCMS) is 80 per cent complete and is expected to be running in a matter of weeks. Adunni Christian, Council’s Network Administrator said that RCMS has been in the making for some time and its primary aim is to “tighten Council’s accountability and handling of revenue.” He said there are many benefits associated with the system particularly in the area of revenue collection, transaction/ information management, and customer service.
For the next two weeks four staffers will be trained daily by Richard Langford, Head of Innosys; a local software company developing a new computer software that will improve Council’s financial management capabilities, the M&CC said in a statement this morning.
By mid-month at least 40 staffers from the Mayor and City Council’s (M&CC) Information Technology (IT) Department, Treasurer’s Department among others would have received complementary training for what is expected to further mordernise City Hall’s service provision through better computerisation of its operations.